Associate, Trust & Safety - Remote

Overview

Gemini’s Trust & Safety team is looking for a fraud associate to contribute to Gemini’s efforts in preventing fraud. In this role, you will be responsible for investigating, responding to and ultimately preventing fraud on the Gemini platform, while ensuring our customers have a both secure and seamless experience.

In Short

• Respond to risk-related customer issues primarily via email.
• Investigate and review suspicious customer activities.
• Identify trends in fraud activity and suggest policy changes.
• Prepare ad-hoc fraud reports regarding suspicious activity.
• Coordinate with key stakeholders on fraud cases.
• Participate in special projects and initiatives.

Requirements

• BA/BS in relevant field or equivalent experience.
• 1-3 years of experience in financial Risk, Fraud, or Compliance.
• Excellent verbal and written communication skills.
• Ability to maintain composure in complex situations.
• Willingness to ensure customer safety.
• Empathy and skepticism in decision-making.

Benefits

• Competitive starting salary.
• Discretionary annual bonus.
• Long-term incentive in the form of equity grant.
• Comprehensive health plans.
• 401K with company matching.
• Paid Parental Leave.
• Flexible time off.