Trust & Safety Associate - Remote

Overview

The Trust & Safety Associate plays a crucial role in safeguarding users by investigating fraud and ensuring job legitimacy on the ZipRecruiter platform.

In Short

• Investigate potential fraud and policy violations.
• Verify employer accounts via phone and email.
• Review job advertisements for compliance.
• Analyze emerging scam trends.
• Refine safety protocols and validation procedures.
• Provide interdepartmental support on account validation.

Requirements

• High school diploma or GED.
• 1-2 years in customer service or client-facing roles.
• Experience in fraud detection or Trust & Safety roles.
• Strong attention to detail and problem-solving skills.
• Excellent time management and organizational skills.
• Collaborative mindset and strong communication skills.
• Proficiency in MS Office Suite or Google Workspace.

Benefits

• Competitive salary.
• Exceptional benefits package.
• Flexible vacation and paid time off.
• Employer-matched 401(k) plan.