Customer Experience Specialist - Remote

Overview

This role involves assessing, improving, and maintaining the quality of customer service teams through audits and performance evaluations.

In Short

• Review quality of customer-facing teams' work through monitoring systems.
• Maintain regularity in reviewing and scoring interactions.
• Assist in quality initiatives and develop new models.
• Provide feedback to representatives and managers.
• Respond to customer inquiries online.
• Stay updated on industry standards.

Requirements

• 2+ years experience in Customer Service with a focus on data analysis.
• Clear communication skills.
• Problem-solving abilities.
• Understanding of product areas.
• Coachable with a willingness to improve.
• Ability to work independently.
• Effective communication with business partners.
• Detail-oriented and organized.

Benefits

• Competitive salary.
• Exceptional benefits package.
• Flexible vacation and paid time off.
• Employer-matched 401(k) plan.