Customer Experience Specialist - Remote

Overview

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

In Short

• Leverage deep expertise in restorative dentistry to guide dental professionals.
• Communicate complex concepts effectively with dental practices.
• Deliver exceptional customer experiences through proactive issue resolution.
• Collaborate cross-functionally with order and lab operations.
• Diagnose and troubleshoot hardware, software, and peripherals on Windows 10 PCs.
• Build trust with dental professionals through expert knowledge.
• Develop professionally in a fast-growing company.

Requirements

• 1-2 years of 3Shape design experience.
• Ability to resolve client issues through chat and email.
• Willingness to invest time in troubleshooting customer issues.
• Desire to work in high-velocity environments.
• Experience with Windows 10 & Google Suite.
• Strong communication skills and collaborative spirit.
• Ability to sit for extended periods and work from a computer.

Benefits

• Monthly Salary: $1100 ($1050 salary + $50 stipend).
• Overtime paid at 1.75x, holidays at 2x rate.
• Top 15% eligible for $250 quarterly bonus.
• Comprehensive benefits including healthcare and paid time off.