Customer Experience Specialist - Remote

Overview

ANNA Money is a fintech startup that provides a digital business account and accounting software for small businesses. We are looking for a Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing top-notch service and support to our customers, ensuring an exceptional experience at every interaction. You will play a crucial role in building strong relationships with our customers and helping them succeed with their financial management needs.

In Short

• Serve as the first point of contact for customer inquiries, providing prompt and professional assistance via phone, email, and live chat.
• Resolve customer issues efficiently and effectively, focusing on first-call resolution whenever possible.
• Identify and escalate complex issues to the appropriate team members for further investigation and resolution.
• Collaborate with cross-functional teams to develop and implement customer service processes and best practices.
• Proactively identify opportunities to enhance the customer experience and provide suggestions for process improvements.
• Build and maintain relationships with customers, actively engaging with them to understand their needs and challenges.
• Deliver product demonstrations and trainings to customers, ensuring they are equipped to fully utilise our software.

Requirements

• Strong communication skills, both verbal and written.
• Experience in customer service or a related field.
• Ability to work collaboratively in a team environment.
• Proficient in using customer support software and tools.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.

Benefits

• Opportunity to work in a dynamic startup environment.
• Competitive salary and benefits package.
• Professional development and training opportunities.
• Flexible working hours.
• Supportive team culture.