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Customer Experience Specialist - Remote

Posted 6 weeks ago
Customer Service
Full Time
Ireland
€35,000 - €42,000/year

Overview

As a Customer Experience Specialist at Whatnot, you will be responsible for ensuring the best possible user experience through effective process improvement and problem resolution, ensuring timely delivery of products to customers.

In Short

  • Interact with buyers and sellers ensuring a positive experience
  • Resolve customer issues regarding payments, orders, shipments
  • Become an expert in the Whatnot product and processes
  • Collaborate with other departments to troubleshoot and resolve issues
  • Seek opportunities to eliminate repeat contacts
  • Work in a fast-paced environment
  • Weekend availability required
  • Fluent in English; secondary language preferred
  • Understanding of Ecommerce and Marketplace operations
  • Previous start-up experience is a plus

Requirements

  • 2+ years of support experience handling email and/or chat services
  • Experience with customer-facing systems like Zendesk or Kustomer
  • Obsession with customer service
  • Proactive problem-solver
  • Bachelor's degree preferred
  • Knowledge of collectibles is a plus

Benefits

  • Flexible Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Care benefits including wellness and childcare allowances
  • Retirement; Pension plan
  • Parental Leave with 16 weeks paid leave
Whatnot logo

Whatnot

Whatnot is the largest livestream shopping platform in North America and Europe, dedicated to revolutionizing ecommerce by merging community, shopping, and entertainment. With a focus on live auctions across various categories, including fashion, beauty, electronics, and collectibles, Whatnot caters to a diverse audience. The company operates as a remote co-located team with hubs in the US, UK, Ireland, Poland, and Germany, and is recognized as one of the fastest-growing marketplaces. Whatnot values innovation and is actively seeking forward-thinking problem solvers to join its dynamic team.

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