Customer Experience Specialist - Remote

Overview

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together.

In Short

• Become an expert on all things Flock Safety, serving as a valuable resource for current and prospective customers alike.
• Provide quick, friendly, and high quality assistance to all customer types via phone, live chat, and email.
• Empower our customers by sharing tips and best practices on how to effectively use our software.
• Partner with various teams to tactfully resolve escalated situations.
• Make recommendations to the Flock Safety product to magnify your impact.
• Contribute to the Flock Safety Customer Help Center to help reduce the need for customers to contact us.

Requirements

• Have demonstrated excellence in customer-facing roles for 2+ years.
• Comfortable supporting customers through various contact channels.
• Excellent written and verbal communication skills.
• Experience troubleshooting technical software.
• Ability to work independently and manage multiple tasks.
• Willing to work flexible hours including evenings/weekends.

Benefits

• Flexible PTO and 11 company holidays.
• Fully-paid health benefits plan for employees.
• 12 weeks of 100% paid parental leave.
• Fertility & Family Benefits.
• Mental health benefits through Spring Health.
• Work from home stipend and productivity stipend.