Technical Account Manager - Remote

Overview

The Technical Account Manager at Flock Safety serves as the go-to technical resource for agency admins and analysts, focusing on accelerating time-to-value and strengthening long-term adoption of Flock Safety products.

In Short

• Serve as the technical point of contact for frontline users.
• Triage inbound questions and resolve or escalate issues.
• Deliver onboarding and refresher trainings tailored to users.
• Act as the first point of contact for Customer Success Managers.
• Collaborate with Product and Engineering to document customer pain points.
• Support testing and rollout of new features.
• Own and execute “Train the Trainer” programs.
• Analyze training metrics and ticket trends.
• Drive process improvements for Safe City accounts.
• Participate in cross-functional collaboration to enhance user experience.

Requirements

• Experience in Customer Support & Troubleshooting.
• Strong training and enablement skills.
• Ability to act as an internal product expert.
• Excellent collaboration and communication skills.
• Willingness to travel up to 70-80% of the time.
• Experience in technical account management preferred.
• Proven ability to manage multiple projects effectively.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Knowledge of safety technology platforms is a plus.

Benefits

• Flexible PTO and 11 company holidays.
• Fully-paid health benefits plan including Medical, Dental, and Vision.
• 12 weeks of 100% paid parental leave.
• Fertility and Family Benefits.
• Mental health benefits through Spring Health.
• Caregiver support services.
• Equity tax advisor sessions.
• Work from Home stipend of $150/month.
• Productivity stipend of $300/year.
• One-time Home Office Stipend of $750.