Technical Account Manager - Remote

Overview

This position is for a Technical Account Manager who will support impactful projects that facilitate customer success through managed services, providing essential support, guidance, and resources for clients.

In Short

• Manage, support and service assigned accounts focusing on customer retention.
• Oversee delivery of IT services to clients, ensuring service levels are met.
• Identify opportunities to increase customer satisfaction.
• Direct customer technical resources and manage service delivery.
• Serve as the escalation point for support requests.
• Coordinate with technical resources for escalations.
• Work with Account Executives on client issues and opportunities.
• Respond to technical issues from customers.
• Manage annual renewals and customer communication.
• Produce internal and customer reports for invoicing.

Requirements

• Five years of experience in IT customer account management.
• Proven ability to lead remote teams and manage multiple projects.
• Strong problem-solving skills and effective priority management.
• Exceptional customer management and service skills.
• Familiarity with CRM and helpdesk systems; Microsoft tools knowledge is advantageous.
• Adept at identifying escalation points and managing issues.
• Technical skills to understand complex business requirements.
• Continuous learner with awareness of development trends.
• Bachelor's degree and PMP certification preferred.

Benefits

• Competitive salary and benefits package.
• Opportunities for career development and advancement.
• Flexible working environment with remote work options.
• Support for continuous learning and professional growth.
• Inclusive and diverse workplace culture.