Technical Account Manager - Remote

Overview

We’re looking for a Technical Account Manager based in Australia to join our growing Technical Services team. You’ll be a trusted advisor to some of our largest and most complex customers, helping them get the most out of Buildkite from onboarding through to ongoing success.

In Short

• Manage a portfolio of high-value, strategic customers.
• Lead technical discussions with customer teams.
• Build strong relationships across engineering teams and senior stakeholders.
• Work closely with Sales for smooth handovers.
• Understand customers' internal business processes and KPIs.
• Conduct regular customer check-ins and share product updates.
• Be the number one point of contact for anything customer-related.
• Advocate for customer needs internally.
• Provide hands-on guidance and training.
• Contribute to process improvements within the Technical Services team.

Requirements

• Strong technical background with CI/CD platforms and cloud services.
• Excellent communication skills.
• Proactive, customer-first mindset.
• Experience working with remote teams.
• Ability to stay organized and prioritize effectively.

Benefits

• Competitive compensation.
• Flexible, remote-first culture.
• Opportunities for professional growth.
• Meaningful technical challenges.
• An inclusive, innovative culture.