Technical Account Manager - Remote

Overview

As a Technical Account Manager (TAM) at Fleetio, you will be a trusted technical advisor and strategic partner to some customers with the largest Fleets. You will ensure their success by addressing technical needs, minimizing risks, and delivering impactful solutions. Leveraging your deep technical expertise, you will proactively guide customers to optimize Fleetio’s solutions, drive growth, and achieve operational excellence. You will position Fleetio as a critical component of their operations and success by developing robust relationships across all levels, including C-suite executives.

In Short

• Develop and maintain technical partnerships with key stakeholders.
• Craft and execute strategic plans that align customer goals with Fleetio’s solutions.
• Lead escalations and complex problem-solving efforts.
• Leverage advanced analytics to anticipate customer needs.
• Stay informed about trends and innovations in fleet management.
• Collaborate with internal teams to advocate for customer needs.
• Design and deliver training sessions tailored to customer use cases.
• Manage escalations and ensure swift issue resolution.
• Craft impactful communication for diverse audiences.
• Guide team members to foster a culture of technical excellence.

Requirements

• 5+ years of experience in technical account management or enterprise SaaS solutions.
• Success in engaging with enterprise customers and managing complex technical requirements.
• Ability to build and execute strategic plans for customer satisfaction.
• Experience collaborating cross-functionally to influence product direction.
• Strong problem-solving capabilities.
• Excellent interpersonal and communication skills.
• Bachelor’s degree in Engineering, Computer Science, or related field.

Benefits

• Multiple health/dental coverage options.
• Vision insurance.
• Incentive stock options.
• 401(k) match of 4%.
• PTO - 4 weeks (increases at year two).
• 12 company holidays + 2 floating holidays.
• Parental leave- birthing parent (16 weeks paid).
• FSA & HSA options.
• Short and long term disability coverage.
• Community service funds.
• Professional development funds.
• Wellbeing funds - $150 quarterly.
• Business expense stipend - $125 quarterly.
• Mac laptop + new hire equipment stipend.
• Monthly catered lunches.
• Fully stocked kitchen with drinks & snacks.
• Remote working friendly since 2012.