As a Technical Account Manager at Docebo, your mission is to build and deepen customer relationships, ensuring their success with our learning platform by providing strategic guidance and technical support.

In Short

Build and deepen customer relationships.
Provide strategic guidance and technical support.
Translate customer goals into technical strategies.
Act as a liaison between customers and Docebo teams.
Monitor technical health and assess risks.
Support pilot projects and customer initiatives.
Collaborate across functions for strategic planning.
Deliver presentations to executive management.
Understand customer needs and provide solutions.
Work with customers to troubleshoot issues.

Requirements

5+ years of technical troubleshooting experience in SaaS.
2+ years of enterprise account management experience.
Basic knowledge of back-end development and protocols.
Working knowledge of front-end technologies.
Ability to travel internationally up to 25% of the time.
Flexibility for EMEA time zones.
Knowledge of iPaaS technology.
Experience creating SQL queries.
Familiarity with data warehouse technology.
Strong communication and presentation skills.

Benefits

Join a team passionate about AI in learning.
Work in a dynamic and innovative environment.
Opportunity to grow and develop professionally.
Be part of a company that values trust and collaboration.
Engage with a global team and diverse customers.

Docebo

Docebo is a rapidly growing global SaaS company that specializes in innovative learning software, empowering over 3000 customers, including industry giants like AWS, Netflix, and L’Oreal. With a commitment to making learning accessible for everyone, Docebo fosters a culture centered around core values such as Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. The company has achieved significant milestones, including two IPOs on TSX and NASDAQ, and is recognized as a leading e-learning solution provider. Docebo promotes a hybrid work model, encouraging collaboration while supporting remote work, and is dedicated to diversity and inclusion within its workforce.

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