Manager, Enterprise Account Management - Remote

Overview

The Manager of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers, focusing on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention.

In Short

• Lead a team of enterprise account managers.
• Drive revenue growth through upselling and cross-selling.
• Ensure high levels of customer satisfaction and retention.
• Hire, onboard, coach, and develop sales professionals.
• Collaborate with various departments for account success.
• Monitor account performance and provide insights to leadership.
• Manage multiple responsibilities in sales management and strategy development.
• Act as an escalation point for critical customer issues.
• Ensure effective communication within the team.
• Monitor sales metrics for team success.

Requirements

• 10+ years of technology enterprise sales experience.
• 2+ years of management experience, preferably in SaaS or software.
• Experience in B2B software sales.
• Proven experience in Human Resources and Learning Technologies.
• Track record of exceeding revenue targets.
• Excellent oral and written English communication skills.
• Data-driven decision-making skills.
• Willingness to travel nationally up to 40%.

Benefits

• Collaborative work environment.
• Opportunity to lead a dynamic sales team.
• Engagement in innovative technology and AI.
• Support for professional growth and development.
• Inclusive company culture.