Technical Support Analyst (French Speaking) - Remote

Overview

As a Technical Support Analyst at Docebo, you will be the first point of contact for customer issues and questions, ensuring that clients can utilize their system effectively and efficiently.

In Short

• Be the product expert and first point of contact for customer inquiries.
• Address customer issues via chat, ticketing systems, and video/screen sharing.
• Troubleshoot technical issues by gathering information and asking clarifying questions.
• Take appropriate actions to resolve issues quickly.
• Follow up with customers in a timely manner.
• Research technical issues and escalate as necessary.
• Manage customer expectations on response and resolution times.
• Fluency in English and French is required.
• Ability to work in a fast-paced environment.
• Possess positive interpersonal skills and be an owner of your work.

Requirements

• Fluent in English and French.
• Ability to conduct conversations in a technical environment.
• Ability to read and comprehend complex technical material.
• Strong attendance and punctuality.
• Ability to follow a set break and lunch schedule.
• Positive and professional interpersonal skills.
• Ability to perform duties accurately and meet deadlines.
• Flexibility in working hours between 7am - 8pm.

Benefits

• Join a team that values trust and positive intent.
• Work with innovative AI tools that enhance learning.
• Be part of a company that prioritizes personal and professional growth.
• Collaborate with a diverse team of professionals.
• Opportunity to make a significant impact on customer experiences.