Platform Technical Support (French Speaking) - Remote

Overview

As a Platform Technical Support at Apaleo, you will help deliver exceptional support experiences and ensure platform stability and performance for our users, while being part of a team that is revolutionising the hospitality industry.

In Short

• Act as the first line of support for platform-related issues.
• Troubleshoot and resolve incidents and platform behavior questions.
• Collaborate with Engineering, Product, and Customer Support teams.
• Write and maintain clear documentation for internal knowledge.
• Monitor platform performance and flag issues proactively.
• Identify recurring pain points and help reduce support volume.
• Support customer onboarding and technical integrations.

Requirements

• 1+ years of experience in technical support or similar roles.
• Solid understanding of APIs, web platforms, and SaaS products.
• Strong troubleshooting skills with a curious mindset.
• Excellent communication skills for technical and non-technical audiences.
• Team player with strong collaboration skills.
• Fluent in French and English; German is a plus.

Benefits

• Diverse & International Team with a global perspective.
• Flat Hierarchy & Flexible Structure promoting collaboration.
• A Key Role in a Fast-Growing Startup in the hospitality industry.
• Fair & Transparent Compensation with a clear progression plan.
• Flexible Working Style with support for remote work.
• Engaging Team Events including social gatherings.
• 30 Days of Vacation for a generous annual leave policy.
• Free Public Transportation in Munich for commuting.
• Access to EGYM Wellness Pass for fitness and wellness support.