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French speaking M365 Technical Support Specialist - Remote

Posted 15 weeks ago
Customer Service
Full Time
Worldwide

Overview

In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions.

In Short

  • Respond to technical advisory and implementation questions regarding M365 tools.
  • Handle requests through chats and phone calls.
  • Assist with questions about the M365 web application, domain registration, and Office installation.
  • Must have Windows 10 Pro and a conducive work environment.
  • Broad knowledge of Microsoft 365 technical architecture is required.
  • Strong relationship-building skills are essential.
  • Advisory or technical implementation experience is preferred.
  • Certifications like MVP, MCT, MCSA, MCSE are a plus.
  • Device requirements include specific hardware and software configurations.
  • Remote work opportunity with a Fortune 500 client.

Requirements

  • Advisory or technical implementation experience.
  • Strong consultative skills in a Microsoft 365 environment.
  • MVPs, MCTs, MCSAs, MCSEs certifications are highly preferred.
  • RAVE experience is a plus.
  • Device requirements include Windows 10 Pro, minimum 8 GB RAM, and specific hardware.
  • LAN connection required; no WiFi.
  • Microphone/headset with noise cancellation is necessary.
  • Webcam compatible with Windows Hello Technology is preferred.

Benefits

  • Competitive Pay.
  • Remote Work.
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