English Speaking M365 Technical Support Specialist - Remote

Overview

In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions.

In Short

• Provide technical support for Microsoft 365 subscriptions.
• Handle technical support requests from customers during the trial phase.
• Utilize troubleshooting knowledge to resolve customer issues.
• Engage with customers to understand their needs and promote product usage.
• Work remotely, Monday-Friday from 1 pm-9 pm UTC.
• Strong consultative skills are required.
• Advisory or technical implementation experience is preferred.
• Device requirements include Windows 10 Pro and specific hardware specifications.
• Competitive pay offered by a Fortune 500 client.
• Remote work environment.

Requirements

• Experience in advisory or technical implementation.
• Strong consultative skills in a Microsoft 365 environment.
• Certifications like MVPs, MCTs, MCSAs, MCSEs are preferred.
• RAVE experience is a plus.
• Must meet specific device and connection requirements.

Benefits

• Competitive pay.
• Remote work flexibility.
• Opportunity to work with a Fortune 500 client.