Polish Speaking Technical Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Provide high-quality technical support to Polish-speaking clients via phone, email, and chat.
• Diagnose and resolve technical issues related to the search engine services efficiently.
• Guide customers in using the platform and utilize it to its full potential.
• Document all customer interactions and technical solutions in the CRM system accurately.
• Collaborate with product development teams to communicate user feedback and enhance service quality.
• Participate in ongoing training to improve your product knowledge and customer service skills.
• Assist in onboarding and mentoring new team members as needed.

Requirements

• Fluency in Polish and English.
• Strong problem-solving skills.
• Experience in customer service or technical support.
• Familiarity with CRM systems.
• Ability to work in a fast-paced environment.
• Excellent communication skills.
• Willingness to learn and adapt.

Benefits

• Opportunity to work in a vibrant city.
• Ongoing training and development.
• Collaborative work environment.
• Potential for career advancement.
• Flexible working hours.