Polish Speaking Technical Support Specialist - Remote

Overview

Patrique Mercier Recruitment JP is excited to announce an opening for a Polish Speaking Technical Support Specialist for renowned cybersecurity solutions in Greece! This position offers you the chance to contribute to the security landscape while enjoying a vibrant culture and lifestyle. As a key member of the support team, you will assist Polish-speaking clients with their technical inquiries and help ensure their cybersecurity solutions operate seamlessly and effectively.

In Short

• Provide thorough technical support to Polish-speaking customers via phone, email, and chat regarding cybersecurity products and services.
• Troubleshoot and resolve technical issues, providing solutions that meet client needs.
• Educate and inform customers on the features and best practices of their security solutions.
• Document customer interactions and technical resolutions accurately within the CRM system.
• Collaborate with engineering and product teams to address and escalate complex issues as necessary.
• Participate in training and development programs to enhance your understanding of cybersecurity technologies.
• Contribute to team efforts to improve the overall customer experience and service delivery.

Requirements

• Fluency in Polish and English.
• Experience in technical support or customer service.
• Strong problem-solving skills.
• Familiarity with cybersecurity concepts is a plus.
• Excellent communication skills.
• Ability to work independently and as part of a team.

Benefits

• Opportunity to work in a dynamic and growing field.
• Vibrant work culture in Greece.
• Training and development opportunities.
• Competitive salary and benefits package.