M365 Technical Support Specialist - Remote

Overview

In this role, you’ll provide technical solutions to customers who are in the (paid) Microsoft Business Assist support program and additionally provide technical advice to the same customers and help them get the most out of their Microsoft 365 subscriptions.

In Short

• Use troubleshooting knowledge and tools to fix customer issues.
• Approach customers to understand their business needs.
• Provide step-by-step guidance on Microsoft 365 subscriptions.
• Resolve technical issues via phone, email, or chat.
• Identify and troubleshoot connectivity problems and application errors.
• Educate customers on Microsoft 365 best practices.
• Help customers evaluate subscription benefits.
• Advise on subscription plans and features.
• Guide customers through upgrading subscriptions.
• Document technical issues and solutions.

Requirements

• At least 2 years of experience in Microsoft 365 administration, consultancy, deployment, migration, or technical support.
• Solid understanding of Microsoft 365 workloads.
• Specialization in at least one Microsoft 365 workload.

Benefits

• Remote work opportunity.
• Join a multinational technology company.
• Foster community, social good, diversity, and inclusion.