M365 Technical Support Specialist - Remote

Overview

In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions.

In Short

• Respond to technical advisory and implementation questions regarding M365 tools.
• Handle requests through chats and phone calls.
• Assist with questions about the M365 web application, domain registration, and Office installation.
• Possess a broad knowledge of Microsoft 365 technical architecture.
• Demonstrate technical drive and relationship-building skills.
• Advisory or technical implementation experience is required.
• Strong consultative skills in a Microsoft 365 environment.
• Device requirements include Windows 10 Pro and specific hardware specifications.
• Must have a conducive work environment with adequate internet speed.
• Remote work opportunity with a Fortune 500 client.

Requirements

• Experience in advisory or technical implementation.
• Certifications like MVP, MCT, MCSA, MCSE are preferred.
• RAVE experience is a plus.
• Device must not be joined to another company’s domain.
• Minimum of 8 GB RAM, Core i3 processor, and 256GB hard disk required.
• LAN connection is required; no WiFi.
• Minimum internet speed of 25 Mbps download and 10 Mbps upload.
• No 3rd-party antivirus software installed.
• Teams compliant media devices and noise-canceling headset required.
• Webcam compatible with Windows Hello Technology preferred.

Benefits

• Competitive pay.
• Remote work flexibility.
• Opportunity to work with a Fortune 500 client.