M365 Technical Support Specialist - Remote

Overview

The client is seeking skilled and experienced M365 Grace Period Support Specialist to support English Speaking clients. The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in “Grace” period, which includes any of the following: the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.

In Short

• Support English Speaking clients with M365 subscriptions in Grace period.
• Proactively contact customers to provide solutions.
• Assist customers in re-adding their payment methods.
• Strong command of English and Spanish required.
• Excellent communication and problem-solving skills.
• General knowledge of M365 technologies.
• Experience with Microsoft 365 web applications.
• Ability to build relationships with clients.
• Remote work opportunity.
• Competitive pay with a Fortune 500 client.

Requirements

• Strong command of the English and Spanish language.
• Superior communication skills including active listening.
• General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.).
• Experience with Microsoft 365 web applications and feature sets.
• Excellent problem-solving skills.
• Strong interpersonal skills.
• Persuasion skills are a plus.
• A positive attitude and the ability to build relationships with clients.
• Ability to speak a second language may be advantageous.

Benefits

• Fortune 500 Client.
• Competitive Pay.
• Remote Work.