English Speaking M365 Technical Support Specialist - Remote

Overview

In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions.

In Short

• Provide technical support for Microsoft 365 subscriptions.
• Work 8 hours Monday-Friday from 1 pm-9 pm UTC.
• Receive and resolve technical support requests from customers.
• Utilize troubleshooting knowledge to fix customer issues.
• Engage with customers to understand their needs for Microsoft 365.
• Help customers transition from trial to perpetual subscriptions.
• Increase workload usage and number of licenses consumed.
• Advisory or technical implementation experience preferred.
• Strong consultative skills in a Microsoft 365 environment.
• Remote work opportunity.

Requirements

• Experience in advisory or technical implementation.
• Strong consultative skills in a Microsoft 365 environment.
• Certifications such as MVP, MCT, MCSA, MCSE are preferred.
• RAVE experience is a plus.
• Device requirements include Windows 10 Pro and specific hardware specifications.

Benefits

• Competitive pay.
• Opportunity to work with a Fortune 500 client.
• Remote work flexibility.