Platform Customer Support - French Speaking - Remote

Overview

At Apaleo, we’re revolutionising the hospitality industry with our API-first property management platform, giving businesses the power to build a tech ecosystem that enhances both guest experiences and staff efficiency. With seamless integrations to hundreds of apps through the Apaleo Store, our platform simplifies operations, elevates the guest journey, and drives revenue growth.

In Short

• Act as the first line of support for platform-related issues from customers and internal teams.
• Troubleshoot and resolve incidents, bugs, and platform behavior questions across our APIs, integrations, and UI.
• Collaborate with Engineering, Product, and Customer Success teams to escalate and resolve complex issues.
• Write and maintain clear, helpful documentation and contribute to our internal knowledge base and FAQs.
• Monitor platform performance and proactively flag issues or anomalies using tools like Datadog, Sentry, or Kibana.
• Drive improvements by identifying recurring pain points and helping reduce support volume through process automation and product feedback.
• Support customer onboarding and technical integrations when needed.

Requirements

• Solid understanding of APIs, web platforms, SaaS products.
• Strong troubleshooting skills with a curious, investigative mindset — you get to the root of problems.
• Excellent communication skills — you explain technical concepts clearly to both technical and non-technical audiences.
• Team player with strong cross-functional collaboration skills.
• Fluent in French, English are a must, German is a plus.

Benefits

• A Diverse & International Team – Work alongside passionate experts from various disciplines and backgrounds, fostering a truly global perspective.
• Flat Hierarchy & Flexible Structure – Enjoy autonomy and ownership in an environment that values collaboration over rigid hierarchies.
• A Key Role in a Fast-Growing Startup – Be part of one of the most promising international startups in the hospitality industry, right in the heart of Munich.
• Fair & Transparent Compensation – Benefit from a clear peer review system and career progression plan designed to reward your growth.
• Flexible Working Style – We support flexible hours and remote work, depending on the role.
• Engaging Team Events – Join us for cocktail club nights, team dinners, meet-ups, and the legendary Oktoberfest celebrations!
• 30 Days of Vacation – Recharge and enjoy a generous annual leave policy.
• Free Public Transportation in Munich – We’ve got your commute covered!
• Access to EGYM Wellness Pass – enjoy a variety of fitness and wellness studios to support your physical and mental well-being.