French Speaking Customer Support Agent - Remote

Overview

Mercier Consultancy Bulgaria is seeking a French Speaking Customer Support Agent to join our Subscription-Based Services Department. In this pivotal role, you will provide top-notch support to our customers, addressing inquiries related to our subscription services, assisting with account management, and ensuring a smooth user experience. Your fluency in French will be essential for engaging effectively with our French-speaking clientele. If you are passionate about delivering exceptional customer service and have an interest in subscription services, we welcome you to apply!

In Short

• Handle customer inquiries through phone, email, and chat in French regarding subscription services.
• Assist subscribers with account creation, billing questions, and subscription modifications.
• Provide clear explanations of service features, promotions, and troubleshooting steps.
• Document customer interactions accurately to support team efficiency and service quality.
• Collaborate with internal teams to resolve complex customer issues promptly.
• Stay informed on industry trends and service updates to enhance customer interactions.
• Gather feedback from customers to identify opportunities for service improvement.

Requirements

• Fluency in French (written and spoken) is essential.
• Experience in customer service or support roles.
• Strong communication skills and a passion for helping customers.
• Ability to work collaboratively in a team environment.
• Familiarity with subscription-based services is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive environment.
• Training and development opportunities.
• Flexible working hours.