French Speaking Customer Support Agent - Remote

Overview

Blueprint is seeking a passionate French Speaking Customer Support Agent to deliver exceptional service and support to our clients' customers, ensuring a fast and personalized experience.

In Short

• Deliver world-class customer service.
• Manage and respond to customer support tickets.
• Follow established troubleshooting procedures.
• Assist in creating knowledge base articles.
• Coordinate with other teams for issue resolution.
• Monitor client-facing tools for updates.
• Respond to escalated customer requests.
• Employ critical thinking for problem resolution.
• Champion Blueprint’s core values.
• Assist in other ticket queues as needed.

Requirements

• One year of customer service experience required.
• Associates degree or equivalent experience preferred.
• Comfortable using computers and troubleshooting.
• Knowledge of online gaming preferred.
• Fluent in Simplified French and English.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to perform well in high-paced environments.
• Proficient with Microsoft Office Suite.
• Ability to meet client productivity standards.

Benefits

• Opportunity to work with cutting-edge technology.
• Hands-on experience with diverse teams.
• Career growth and development opportunities.
• Engagement with multiple clients.
• Flexible work schedule with hybrid options.
• Supportive work environment that values diversity.
• Access to training and development resources.
• Collaborative team culture.
• Competitive salary within the specified range.
• Potential for additional benefits.