French Speaking Technical Support Consultant - Remote

Overview

Patrique Mercier Recruitment PT is thrilled to offer an exciting opportunity for a French Speaking Technical Support Consultant to join our team remotely from Greece. We specialize in connecting talented individuals with rewarding job opportunities in their native languages across diverse industries. In this role, you will provide exceptional technical support to our French-speaking clients, addressing their inquiries and resolving issues related to online media services. This opportunity is perfect for those who are passionate about technology and customer service, allowing you to work from the comfort of your home while being part of a supportive and dynamic team.

In Short

• Assist French-speaking clients with technical inquiries via phone, email, and chat channels.
• Identify, troubleshoot, and resolve a variety of technical issues effectively.
• Deliver clear and concise guidance to clients, ensuring they understand the solutions provided.
• Document all client interactions and technical issues accurately in the company's support system.
• Work collaboratively with team members to escalate complex challenges and improve service delivery.
• Maintain a high level of customer satisfaction through prompt and professional service.
• Stay updated on product developments and technical knowledge to provide accurate assistance.

Requirements

• Fluency in French (spoken and written) is essential.
• Strong communication skills and a customer-oriented mindset.
• Experience in technical support or customer service is preferred.
• Ability to troubleshoot technical issues effectively.
• Familiarity with online media services is a plus.
• Proficient in using support ticket systems and documentation.
• Ability to work independently and as part of a team.

Benefits

• Work remotely from Greece.
• Join a supportive and dynamic team.
• Opportunity for professional growth and development.
• Flexible working hours.
• Competitive salary based on experience.