Spanish Speaking Technical Support Consultant - Remote

Overview

Patrique Mercier Recruitment PT is excited to announce an opportunity for a Spanish Speaking Technical Support Consultant to join our team remotely from Greece. Our agency is dedicated to matching talented individuals with leading employers across various industries. In this role, you will provide top-notch technical support to our Spanish-speaking clients, helping them resolve inquiries and issues related to online media services. This position is ideal for individuals who are passionate about technology and customer assistance, enabling you to work from home while contributing to a collaborative and dynamic work environment.

In Short

• Provide technical support to Spanish-speaking clients via phone, email, and chat.
• Diagnose, troubleshoot, and resolve a variety of technical issues efficiently and effectively.
• Communicate clear and comprehensive guidance to clients, ensuring they understand the solutions provided.
• Document all client interactions and technical inquiries accurately within the support database.
• Collaborate with team members to address complex issues and drive continuous service improvement.
• Maintain a high level of customer satisfaction by delivering friendly and professional service.
• Keep updated on product developments and technological trends to enhance client support.

Requirements

• Fluency in Spanish and English.
• Experience in technical support or customer service.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Familiarity with online media services is a plus.

Benefits

• Work from home flexibility.
• Collaborative and dynamic work environment.
• Opportunities for professional development.
• Competitive salary and benefits.