Polish Speaking Technical Support Consultant - Remote

Overview

Patrique Mercier Recruitment PT is excited to offer a position for a Polish Speaking Technical Support Consultant to join our innovative team remotely from Greece. As a leading recruitment agency, we connect talented professionals with rewarding job opportunities across diverse industries. In this role, you will be responsible for delivering exceptional technical support to our Polish-speaking clients, resolving their inquiries and issues related to online media services. This remote position allows you to contribute to client success while enjoying the flexibility of working from home within a collaborative and dynamic environment.

In Short

• Provide technical support to Polish-speaking clients through various communication channels including phone, email, and chat.
• Diagnose, troubleshoot, and effectively resolve a variety of technical issues.
• Deliver clear, step-by-step guidance to clients, ensuring they fully comprehend the solutions provided.
• Record all client interactions and technical issues accurately in the support database.
• Work in collaboration with team members to escalate complex issues and enhance service delivery.
• Ensure high levels of customer satisfaction through prompt and professional service.
• Stay informed about product updates and technological advancements to better assist clients.

Requirements

• Fluency in Polish and English.
• Experience in technical support or customer service.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Familiarity with online media services is a plus.

Benefits

• Work remotely from Greece.
• Flexible working hours.
• Collaborative and dynamic work environment.
• Opportunities for professional development.