French-speaking Technical Support Representative - Remote

Overview

Patrique Mercier Recruitment PT is seeking a skilled French-speaking Technical Support Representative to join our remote team based in Greece. This position is perfect for those who are passionate about providing excellent customer support and have a strong understanding of technical concepts. In this role, you will assist French-speaking customers with their technical inquiries, ensuring they receive the expert guidance they need.

In Short

• Provide high-quality technical support to French-speaking clients through various communication channels, including phone, email, and chat.
• Identify, diagnose, and resolve a range of technical issues related to company products and services.
• Educate customers on product features and offer solutions to enhance their experience.
• Work collaboratively with team members to escalate complex issues to higher-level technical support.
• Document customer interactions and resolutions in the support ticketing system accurately.
• Stay up-to-date with product updates, industry trends, and best practices in technical support.
• Participate in training sessions and contribute to team knowledge sharing.

Requirements

• Fluency in French, both written and spoken.
• Strong understanding of technical concepts and troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience in customer service or technical support is a plus.

Benefits

• Work from home flexibility.
• Opportunity to work in a dynamic and supportive team environment.
• Continuous training and professional development.
• Competitive salary and benefits package.