Czech Speaking Technical Support Customer Representative - Remote

Overview

Patrique Mercier Recruitment PT is on the lookout for an enthusiastic Czech speaking Technical Support Customer Representative to join our client’s remote team in Greece. In this role, you will be instrumental in providing exceptional customer support to Czech-speaking clients, assisting them with technical inquiries related to a range of products and services. Your ability to effectively convey complex technical information in a straightforward manner will greatly enhance the customer experience. If you are passionate about delivering outstanding support and thrive in a remote work environment, we want to hear from you!

In Short

• Respond promptly to customer inquiries through various communication channels such as phone, email, and live chat.
• Diagnose and troubleshoot technical issues to provide effective solutions to customers.
• Maintain detailed documentation of customer interactions and solutions offered in the CRM system.
• Collaborate with technical teams to escalate unresolved issues and ensure timely resolution.
• Provide product information, educational resources, and guidance to customers to improve their overall experience.
• Assist in the creation and updating of support documentation and FAQs to enhance customer resources.
• Engage in continuous learning to stay up-to-date with product updates and industry trends.

Requirements

• Fluency in Czech and English.
• Experience in customer support or technical support roles.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently in a remote environment.
• Familiarity with CRM systems.
• Willingness to learn and adapt to new technologies.

Benefits

• Work from home flexibility.
• Opportunity to work with a diverse team.
• Continuous training and development opportunities.
• Competitive salary and benefits package.