Czech Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with exciting career opportunities. We are currently looking for a Czech Speaking Customer Support Representative for Online Content Creators. This position is ideal for individuals passionate about the digital content landscape and able to provide top-notch support to clients in the online creative community.

In Short

• Provide exceptional customer support to Czech-speaking online content creators via phone, email, and chat.
• Assist clients with inquiries related to platform features, account management, and payment processes.
• Effectively resolve issues and provide solutions to enhance the user experience on the platform.
• Document customer interactions accurately and follow up on outstanding inquiries.
• Collaborate with internal teams to address client needs and improve service delivery.
• Educate clients on best practices to optimize their presence and engagement as content creators.
• Gather customer feedback to contribute to service enhancements and product development.

Requirements

• Fluency in Czech and English.
• Strong communication skills.
• Experience in customer support or related field.
• Ability to work independently and as part of a team.
• Problem-solving skills and attention to detail.

Benefits

• Opportunity to work with a dynamic team.
• Flexible working hours.
• Remote work option.
• Professional development opportunities.