Czech Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is focused on connecting talented professionals with rewarding career opportunities. We are currently seeking a Czech Speaking Customer Support Representative for the Transportation Services Department. This position is ideal for individuals who are passionate about delivering top-notch customer service and who enjoy assisting Czech-speaking clients with their transportation needs.

In Short

• Provide exceptional customer support to Czech-speaking clients regarding transportation services via phone, email, and chat.
• Assist customers with inquiries related to bookings, schedules, and service policies.
• Effectively address customer complaints and issues to ensure a positive experience.
• Document customer interactions accurately and maintain organized records.
• Collaborate with internal teams to facilitate solutions and enhance service delivery.
• Educate customers about available services and safety protocols.
• Gather customer feedback to contribute to service quality improvements.

Requirements

• Fluency in Czech and English.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work in a fast-paced environment.
• Problem-solving skills.
• Familiarity with transportation services is a plus.

Benefits

• Competitive salary.
• Remote work flexibility.
• Opportunities for professional development.
• Supportive team environment.