German Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to announce a new opportunity for a German Speaking Customer Service Representative for the Online Shopping Platforms Department. This role is an excellent fit for individuals who are passionate about e-commerce and are dedicated to providing top-notch service to German-speaking customers.

In Short

• Provide outstanding customer support to German-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries related to orders, returns, and product information.
• Resolve customer complaints and issues effectively to ensure high levels of satisfaction.
• Document all customer interactions accurately in the CRM system.
• Stay updated on company products, promotions, and policies to provide accurate information to customers.
• Collaborate with cross-functional teams to enhance service quality and customer experience.
• Gather customer feedback to contribute to service improvement initiatives.

Requirements

• Fluency in German (spoken and written) is essential.
• Previous experience in customer service or a related field.
• Strong communication skills and a customer-oriented mindset.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems is a plus.
• Team player with good problem-solving skills.
• Knowledge of e-commerce platforms is advantageous.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing company.
• Training and development opportunities.
• Supportive team environment.
• Flexible working hours.
• Employee discounts on products.
• Chance to contribute to service improvement initiatives.