Customer Service Representative (German-speaking) - Remote

Overview

As a Customer Service Representative at Via, you will work with the Operations team to provide outstanding support for our on-demand services, ensuring smooth operations and customer satisfaction.

In Short

• Provide telephone and email support for daily operations.
• Work scheduled shifts with bonuses for night shifts and holidays.
• Assist drivers and passengers with their questions and concerns.
• Ensure customer satisfaction and resolve issues.
• Opportunities for growth and increased compensation.

Requirements

• Fluent in German (C2 or native) and English (C1 or C2).
• Good communication skills and adaptability.
• Enjoy providing advice and support over the phone.
• Remain calm in stressful situations and develop creative solutions.
• Willingness to learn and deliver great service.
• Passionate about accessibility to mobility and reducing carbon footprint.
• Technology-savvy and enjoy working with modern IT tools.

Benefits

• 100% work from home, as long as based in England.
• State of the art hardware provided.
• Work for a company with a mission to improve quality of life.
• £14/hour base pay with potential for more.
• 28 days of vacation inclusive of public holidays.