German Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment FR is excited to announce an opening for a German Speaking Customer Service Representative for a dynamic Telecommunications Department. This role is ideal for those who are passionate about technology and communication, and who want to provide exceptional support to customers in the telecommunications industry.

In Short

• Deliver excellent customer service to German-speaking clients via multiple communication channels, including phone, email, and chat.
• Assist customers with inquiries related to services, billing, account management, and technical support.
• Diagnose and resolve customer issues efficiently while ensuring a positive customer experience.
• Provide clear information about telecommunications products, services, and promotions.
• Handle customer complaints with professionalism, aiming for first-contact resolution wherever possible.
• Maintain up-to-date knowledge of company offerings and industry standards to serve customers effectively.
• Accurately document all customer interactions to maintain service records and contribute to quality assurance processes.

Requirements

• Fluency in German is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work in a fast-paced environment.
• Technical aptitude to assist with telecommunications products.

Benefits

• Opportunity to work in a dynamic team.
• Flexible working hours.
• Training and development opportunities.
• Competitive salary and benefits package.