German Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment FR is delighted to announce an opening for a German Speaking Customer Service Representative for a leading Car Rental Department. This position is an excellent opportunity for individuals who are passionate about the automotive industry and providing exceptional service to German-speaking clients.

In Short

• Provide outstanding customer service to German-speaking customers through phone, email, and chat support in the car rental sector.
• Assist customers with reservations, vehicle selection, and booking modifications.
• Address inquiries related to rental policies, vehicle availability, and pricing.
• Handle customer complaints and resolve issues swiftly to ensure customer satisfaction.
• Process rental agreements, payments, and returns accurately while maintaining compliance with company policies.
• Maintain comprehensive knowledge of the car rental fleet and promotions to provide the best options to customers.
• Document customer interactions meticulously and input data into the company’s systems for tracking and improvement purposes.

Requirements

• Fluency in German and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the automotive sector.
• Ability to work in a fast-paced environment.
• Proficient in using computer systems and software.

Benefits

• Competitive salary and performance bonuses.
• Flexible working hours.
• Opportunity for career advancement.
• Comprehensive training and support.
• Work in a dynamic and supportive team environment.