German Speaking Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Provide exceptional customer service to German-speaking clients via phone, email, and chat.
• Assist customers with flight bookings, hotel accommodations, and itinerary management.
• Offer expert advice and recommendations on travel options.
• Handle customer complaints and issues professionally.
• Collaborate with travel suppliers and partners to resolve booking-related queries.
• Stay updated on travel trends and company offerings.
• Document customer interactions and feedback for service improvement.

Requirements

• Fluency in German and English.
• Experience in customer service, preferably in the travel industry.
• Strong communication and interpersonal skills.
• Ability to handle complaints and resolve issues effectively.
• Knowledge of travel booking systems is a plus.

Benefits

• Opportunity to work in a dynamic travel environment.
• Competitive salary and benefits package.
• Training and development opportunities.
• Employee discounts on travel services.