German Speaking Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Provide excellent customer service to German-speaking clients via phone, email, and live chat.
• Assist customers with inquiries about telecommunications products and services.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Document all customer interactions accurately in the appropriate systems.
• Stay informed about current products, services, and promotions to better assist customers.
• Collaborate with other departments to ensure a seamless customer experience.
• Contribute to improving customer service processes and practices.

Requirements

• Fluency in German is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to troubleshoot and resolve issues.
• Familiarity with telecommunications products and services.
• Proficient in using customer service software.
• Team player with a positive attitude.

Benefits

• Opportunity for professional growth.
• Dynamic work environment.
• Supportive team culture.
• Flexible working hours.
• Comprehensive training provided.