German Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment is currently looking for a German Speaking Customer Service Representative to join a prominent firm in the biotechnology industry. This role involves connecting top talent with outstanding organizations, focusing on customer service in a globalized environment.

In Short

• Handle customer inquiries and support issues via phone, email, and chat in German and English.
• Provide accurate information regarding products and services related to the biotechnology industry.
• Resolve customer complaints in a timely and professional manner.
• Assist in processing orders and managing customer accounts efficiently.
• Conduct follow-up communication to ensure customer queries are resolved satisfactorily.
• Collaborate with cross-functional teams to improve customer support processes.
• Maintain detailed records of customer interactions and transactions.

Requirements

• Fluent in German and English, both written and spoken.
• Proven experience in a customer service role, preferably in biotechnology.
• Strong communication skills to convey technical information clearly.
• Detail-oriented with excellent problem-solving capabilities.
• Able to work effectively in a fast-paced environment.
• Proficient in using customer support software and technology tools.
• A passion for helping others and a commitment to exceptional customer service.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Competitive Salary by Greek standards
• Fully Paid Relocation Package (flight, transfer, and the first 2 weeks hotel accommodation)
• Free Greek Lessons, Engagement Activities