French Speaking Customer Service Representative - Biotechnology - Remote

Overview

This role involves providing exceptional customer service to French-speaking clients in the biotechnology industry, supporting their needs and ensuring satisfaction.

In Short

• Provide exceptional customer service to French-speaking clients in the biotechnology industry.
• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with product information, troubleshooting, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and efficiency.
• Stay updated on product offerings and industry trends to provide informed support.
• Conduct follow-ups with customers to ensure satisfaction and address any ongoing concerns.

Requirements

• Fluent in French, both written and spoken.
• Strong communication and interpersonal skills.
• Experience in customer service or related field.
• Ability to work in a fast-paced environment.
• Knowledge of the biotechnology industry is a plus.
• Proficient in using customer service software and tools.

Benefits

• Opportunity to work in a dynamic team.
• Chance to advance your career in the biotechnology field.
• Supportive work environment.
• Training and development opportunities.