Customer Service Representative (French Speaking) - Remote

Overview

In this role, you will be responsible for providing exceptional customer service to employees and their families, assisting them in locating valuable resources and referrals within their community.

In Short

• Assess the needs of employees through targeted questioning.
• Gather personal information and details about the individual requiring care.
• Provide clear explanations of the issues and needs.
• Deliver high quality customer service through written and verbal interactions.
• Conduct research to find referrals that meet the client's needs.
• Contact businesses or individuals to provide confirmed matched referrals.
• Ensure high-quality work with accurate data entries.
• Perform quality assurance callbacks to clients.

Requirements

• Excellent customer service skills.
• Proficient in conflict resolution skills.
• Ability to organize and prioritize effectively.
• Outstanding organizational and interpersonal communication skills.
• Ability to maintain high quality work.

Benefits

• Paid Time Off.
• Life Insurance.
• Employer Pension Contribution.
• Travel Reimbursement.
• Extended healthcare, dental and vision benefits.
• Training/tuition reimbursement.
• Gym Reimbursement.
• Wellness rewards.
• Access to EAP benefits and all WPO services.
• Comprehensive training provided.