Customer Service Specialist (French Speaking) - Remote

Overview

As a Customer Service Specialist at WPO, you will provide exceptional customer service to employees and their families, helping them locate valuable resources and referrals within their community.

In Short

• Join a team committed to improving employee wellbeing.
• Provide customer service in English and French.
• Work in a hybrid or remote capacity based on proximity to Lisbon.
• Conduct needs assessments and gather personal information.
• Deliver clear explanations and high-quality service.
• Research and find referrals that meet client needs.
• Perform quality assurance callbacks.
• Maintain accurate data entries with proper grammar.
• Uphold WPO's core values in all interactions.
• Participate in additional tasks as assigned by management.

Requirements

• Strong written and spoken communication skills in English and French.
• Excellent customer service skills.
• Proficient in conflict resolution.
• Ability to organize and prioritize effectively.
• Outstanding organizational and interpersonal communication skills.

Benefits

• Life plan and health plan.
• Work accident insurance.
• Meal allowance and gym reimbursement.
• Tuition and professional license reimbursement.
• Access to 24/7 support and mentorship programs.
• CPD training reimbursement.
• Employee exchange program.
• Access to professional development webinars.
• Commitment to employee wellbeing.