Customer Service Specialist (Dutch Speaking) - Remote

Overview

Join WPO as a Customer Service Specialist where you will provide exceptional customer service to employees and their families, assisting them in locating valuable resources and referrals within their community.

In Short

• Provide exceptional customer service to employees and families.
• Assess the needs of employees through targeted questioning.
• Gather personal information and details about individuals requiring care.
• Deliver high quality customer service through written and verbal interactions.
• Conduct research to find referrals that meet client needs.
• Perform quality assurance callbacks to clients.
• Ensure high-quality work with accurate data entries.
• Organize and prioritize tasks effectively.
• Maintain WPO's core values in all interactions.
• Additional tasks as deemed appropriate by management.

Requirements

• Strong written and spoken communication skills in English and Dutch.
• Excellent customer service skills.
• Proficient in conflict resolution.
• Ability to organize and prioritize effectively.
• Outstanding organizational and interpersonal communication skills.

Benefits

• Life plan and health plan.
• Work accident insurance.
• Meal allowance and gym reimbursement.
• Tuition and professional license reimbursement.
• 24/7 support for risk calls.
• Mentorship and CPD training reimbursement.
• Access to professional development webinars and workshops.
• EAP benefits.
• Employee exchange programme.
• Commitment to employee wellbeing.