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Customer Service Guest Specialist - Dutch - Remote

Posted 175 weeks ago
Customer Service
Full Time
USA

Overview

As a Customer Service Guest Specialist at Booking.com, you will play a crucial role in helping international guests and partners resolve issues while ensuring a high level of customer service.

In Short

  • Listen, respond, and mediate between guests and partners.
  • Reply to emails and messages in English and Dutch.
  • Navigating online IT tools to provide accurate information.
  • Support teammates with peer learning and feedback.
  • Participate in company events and team projects.
  • Ensure a high level of customer service.

Requirements

  • Fluency in English and Dutch (written and oral).
  • Problem-solving and solution-driven mentality.
  • Positive and motivated mindset.
  • Open to changing priorities and processes.
  • Intermediate IT skills.
  • Desire to work in a fast-paced, international team environment.

Benefits

  • Lots of vacation days.
  • Accommodation discount.
  • Bonus package.
  • Full-time, paid training.
  • Learning and development platform.
  • Private health care insurance after probation.
  • Thriving, open-minded work culture.
  • Work from beautiful offices when they reopen.
Dev logo

Dev

Dev is a forward-thinking company dedicated to fostering a remote-friendly work environment that empowers employees with the flexibility and autonomy to perform at their best. With a focus on collaboration and inclusivity, Dev supports its global workforce by providing essential resources and guidelines for remote operations. The company values organization, attention to detail, and a proactive approach, ensuring that employees can thrive in a dynamic and supportive atmosphere. Dev offers competitive salaries, generous equity options, and opportunities for internal promotion, making it an attractive place for talent looking to grow in a modern workplace.

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