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Customer Service Guest Specialist - Serbian - Remote

Posted 175 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a Customer Service Guest Specialist at Booking.com, you will play a crucial role in assisting international guests and partners, ensuring a high level of customer service while navigating various online tools.

In Short

  • Assist international guests and partners with their inquiries.
  • Respond to emails and messages in English and Serbian.
  • Utilize online IT tools to provide accurate information.
  • Support teammates through peer learning and feedback.
  • Participate in company events and team meetings.
  • Maintain a high level of customer service.

Requirements

  • Fluency in English and Serbian (written and oral).
  • Problem-solving and solution-driven mentality.
  • Positive and motivated mindset.
  • Open to changing priorities and processes.
  • Intermediate IT skills.
  • Desire to work in a fast-paced, international team environment.

Benefits

  • Lots of vacation days.
  • Accommodation discount.
  • Bonus package.
  • Full-time paid training.
  • Access to a learning and development platform.
  • Thriving, open-minded work culture.
Dev logo

Dev

Dev is a forward-thinking company dedicated to fostering a remote-friendly work environment that empowers employees with the flexibility and autonomy to perform at their best. With a focus on collaboration and inclusivity, Dev supports its global workforce by providing essential resources and guidelines for remote operations. The company values organization, attention to detail, and a proactive approach, ensuring that employees can thrive in a dynamic and supportive atmosphere. Dev offers competitive salaries, generous equity options, and opportunities for internal promotion, making it an attractive place for talent looking to grow in a modern workplace.

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