Customer Service Specialist - Remote

Overview

The Customer Service Specialist position involves providing outstanding support to clients and interpreters in a remote setting, focusing on scheduling and administrative tasks.

In Short

• Handle and resolve email requests from clients and interpreters.
• Assist with answering calls from clients and interpreters.
• Input and maintain accurate database information.
• Audit database information for accuracy.
• Manage inbound interpreter calls and inquiries.
• Secure interpreters for appointments.
• Meet service levels for scheduling.
• Perform other duties as assigned.

Requirements

• 2 years of experience in customer service.
• Experience in a fast-paced office environment.
• Exceptional data entry and accuracy skills.
• Professional verbal and written communication skills.
• Organized and motivated with excellent follow-through.
• Proficiency in MS Office applications.
• Ability to work independently and as part of a team.
• Problem-solving skills.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Full-time schedule with regular hours.
• Remote work flexibility.
• Professional development opportunities.