Customer Service Specialist - Remote

Overview

As a Customer Service Specialist at AdaptHealth, you will play a crucial role in ensuring patients receive the best service possible through effective communication and support.

In Short

• Full-time position in customer service within the healthcare sector.
• Handle inbound and outbound calls to assist patients.
• Educate patients about their financial responsibilities.
• Process orders and verify insurance information.
• Maintain accurate documentation of calls and orders.
• Meet quality assurance and performance metrics.
• Work in a fast-paced environment with flexibility in hours.
• Utilize EMR systems for documentation and order processing.
• Collaborate with management to address customer complaints.
• Possess excellent organizational and communication skills.

Requirements

• High School Diploma or equivalent.
• One year of experience in healthcare customer service or related fields.
• Two years of experience required for senior level roles.
• Knowledge of Medicare and Medicaid preferred.
• Excellent analytical and problem-solving skills.
• Proficient in Microsoft Office.
• Ability to prioritize tasks and work independently.
• Strong verbal and written communication skills.
• Ability to adapt in a rapidly changing environment.
• Experience with EMR systems is a plus.

Benefits

• Opportunity to make a positive impact on patients' lives.
• Work in a supportive and dynamic team environment.
• Comprehensive training on products and services.
• Flexible working hours.
• Equal opportunity employer with a commitment to diversity.