Customer Service Specialist - Remote

Overview

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located.

In Short

• Monitor and respond to customer inquiries on Instagram and Facebook using Gorgias.
• Maintain a fast response time for social media interactions.
• Identify and escalate complex issues to management.
• Craft brand-aligned responses for customer interactions.
• Create response templates for consistency in communication.
• Support crisis communication during significant social trends.
• Contribute to developing guide articles and workflows.
• Mentor team members and ensure service quality.

Requirements

• Experience using Gorgias for customer interaction management.
• Prior experience in customer service or social media support.
• Strong communication skills with a brand-aligned tone.
• Ability to work in an agile manner while handling multiple interactions.
• Availability during PST working hours is preferred.

Benefits

• Competitive salary.
• Ability to work remotely.