Customer Service Specialist - Remote

Overview

The Customer Service Specialist at AdaptHealth is responsible for providing excellent service to patients by handling inbound and outbound calls, processing orders, and ensuring accurate information is communicated.

In Short

• Develop and maintain knowledge of products and services.
• Answer calls and emails in a timely manner.
• Document call information accurately.
• Process orders and verify insurance information.
• Communicate effectively with patients and team members.
• Meet quality assurance and performance metrics.
• Handle customer complaints with empathy.
• Utilize provided tools to maintain service quality.
• Work independently and as part of a team.
• Adapt to changing environments and requirements.

Requirements

• High School Diploma or equivalent.
• One year of experience in healthcare customer service or related field.
• Two years of experience for senior level positions.
• Knowledge of Medicare and Medicaid preferred.

Benefits

• Opportunities for professional development.
• Supportive work environment.
• Flexible working hours.
• Health and wellness programs.